The Terms of Use and this Privacy Policy for the logistics platform and the website were updated on 01-11-2025
Introduction
This Privacy Policy explains how Qadat Alshabakat Company For IT Systems (FASTCOO) (“FASTCOO”, “we”, “us”, or “our”) collects, stores, uses, and protects your personal information. It is important that you, as a user, carefully review this Privacy Policy.
“Personal information” means any information that can be linked to a specific person and used to identify that person.
Information that is anonymized or aggregated in a way that it cannot be used to identify a specific person is not considered personal information.
We collect personal information from you when you use the website (including, but not limited to, when you contact our customer support team via phone or email) or when you use our logistics systems and platforms.
By providing us with your personal information, you expressly consent to the processing of your personal information in accordance with this Privacy Policy.
FASTCOO has the right to amend this Privacy Policy at any time by publishing a revised version on the website. The revised version becomes effective immediately upon publication. Your continued use of the website or our logistics platforms after such publication is considered an explicit consent from you for us to continue processing your personal information in accordance with the amended Privacy Policy.
We encourage you to review this Privacy Policy regularly.
What Personal Data We Collect and Why We Collect It
1. Comments (on the Website)
When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/
After your comment is approved, your profile picture becomes visible to the public in the context of your comment.
2. Media (on the Website)
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
3. Contact Forms
When you contact us through contact forms, we may collect the information you provide (such as your name, email, phone number, and message content) for the purposes of responding to your inquiry, providing support, or following up on your request.
4. Cookies (on the Website)
If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to save your login information and your display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember me”, your login will persist for two weeks. When you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data; it simply indicates the ID of the article you edited. It expires after one day.
5. Embedded Content from Other Websites
Articles on this website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Analytics
We may use analytics tools to understand how users interact with our website and services, in order to improve performance, user experience, and the quality of our services.
With Whom We Share Your Data
We share data only when necessary and in line with applicable laws and regulations. For example:
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We may be legally required in some cases to provide certain personal data to other parties, including disclosure required by law to prevent, detect, or investigate fraud or other violations.
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We may share your personal data with a number of parties (such as secure servers providers) to store the data or help us deliver our services to beneficiaries. When we do so, we ensure that appropriate agreements are in place requiring such parties to comply with data protection laws and keep your data safe.
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We may share certain personal data internally within Qadat Alshabakat Company For IT Systems (FASTCOO) with employees who are authorized to access such information for business purposes. All FASTCOO employees have signed confidentiality and data protection undertakings.
How We Protect Your Data
We work hard to ensure that the records we hold about you are stored securely and are only accessible to those who are authorized to view them. We apply technical and organizational measures, such as:
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Restricting access to systems and networks
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Training employees on how to keep your data safe
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Establishing controls and policies on how and where data is stored
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Disposing of personal data once it is no longer needed
How Long We Retain Your Data
We retain your personal data for as long as necessary for the purpose for which it was collected, and to comply with any legal, regulatory, accounting, or reporting requirements, based on a defined retention period. The period may vary depending on the circumstances of the data subject.
We regularly review retention periods to ensure that your data is not kept longer than necessary.
Your Rights Regarding Your Personal Data
Under applicable laws, you may have certain rights in relation to your personal data, including:
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The right to access your personal data that we hold
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The right to obtain your personal data held by Qadat Alshabakat Company For IT Systems (FASTCOO)
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The right to know the purpose for which your personal data was collected and how it will be used
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The right to restrict the use of your personal data in certain cases
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The right to modify or update your personal data held by FASTCOO
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The right to request deletion of your personal data held by FASTCOO
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The right to withdraw your consent to the use of your data and to object to such use
You can contact us at any time. All your information is treated with strict confidentiality:
These rights may be subject to certain exceptions, including where:
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Your request conflicts with a legal obligation (for example, where we must process your data under labour law or other mandatory regulations)
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It is not possible to conclude or perform a contract without your consent to share certain data
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We are not the controller of your data (in which case we may provide you with information about the responsible party and help you direct your request to them)
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Your data relates to a potential crime (for example, data that may be important in preventing or detecting crimes such as fraud, money laundering, or suspicious financial transfers)
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Your data is necessary for the establishment, exercise, or defence of legal claims
When Are Your Customers’ Data Deleted?
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Data may be deleted if a request is submitted by the authorized person who has signed the FASTCOO contract for the use of any of our systems.
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Data is deleted only after an official request from the responsible manager, not from any other employee who does not have the authority to make such a request.
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Some data may be retained for a certain period even after termination of the contract between the parties, as deemed appropriate by the company. However, all such data will eventually be permanently deleted from our servers within a period not exceeding 12 months.
How to Exercise Your Rights
You can exercise any of the rights mentioned above, inquire about how we use your personal data, or submit a complaint by contacting us at the following email:
Changes to This Privacy Notice
We may review or amend this Privacy Notice at any time in the future by updating this page. All changes will be published here so that you can always know what data we collect, how we may use it, and whether we will disclose it to any party.
Additional Notices
FASTCOO may provide you with supplementary privacy notices to be read together with this Privacy Policy. Such supplementary notices may provide more specific information about how your data is used in particular services or contexts.
To ensure the success of the services we provide:
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When we share your data, we ensure that any third party to whom we send it meets the required level of data protection, and we take additional measures to protect it.
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You should review the website regularly to check for any amendments to this Privacy Policy.
Collection of Your Personal Information
As part of registering on the website or using our systems, you may be asked to provide us with certain information about yourself, such as your name, email address, phone number, or similar information, as well as additional information such as your date of birth or other identifying information.
In addition, and in order for us to verify your identity, we may request proof of identity (such as a copy of your passport, residency permit, national ID, and/or driver’s license). This is required only when signing contracts and will not be requested in other cases.
fastcoo.com follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information. The purpose of this data is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.
The website may also collect information about your computer (for example, browser type) and browsing information (for example, the pages you visit on the website), as well as the times you access the website.
We may also collect additional information from you or about you in ways not specifically described here. For example, we may collect information related to your interactions with our customer support team or information captured when you respond to or complete a survey. We may also collect ratings, comments, and other feedback related to your use of the website. When we aggregate personal data for statistical purposes, such aggregated data is anonymized.
How We Use Your Personal Information
By providing us with your personal information, you authorize us to collect, retain, and use this information for the following purposes:
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Providing our services, including customer support
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Measuring and improving our services to you
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Preventing illegal or unauthorized activities
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Troubleshooting and resolving issues
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Collecting fees
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Providing you with promotional emails
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Verifying the information you provide to us with or through third parties
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Screening and fraud checks with or through third parties
We may also use your data to:
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Verify your identity
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Confirm your eligibility to register as a user of the website or our systems
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Process your registration and provide you with a login ID and credentials
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Maintain and administer your account
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Conduct research or statistical analysis to improve the content and layout of the website and enhance our product and service offerings
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Use your data for marketing and promotional purposes in line with applicable laws
Although we make every effort to protect your privacy, we may be required to disclose your personal information to law enforcement, governmental authorities, or other third parties where:
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We are compelled to do so by a court order or similar legal process
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We must disclose your personal information to comply with the law
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We cooperate with investigations conducted by competent authorities
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We believe in good faith that such disclosure is necessary to prevent physical harm or financial loss, report suspected illegal activity, or investigate potential violations of our terms
You agree to our right to disclose your personal information to our affiliated companies in the above cases.
The information you provide to us may be retained and accessible to our employees. All information provided voluntarily to the website by users, without being specifically requested by the website, is considered a voluntary submission. Such voluntary submissions are deemed a waiver of any ownership rights in that information (including, but not limited to, confidentiality rights and copyright). You should therefore exercise caution when deciding to include personal or sensitive information in any voluntary content you provide to us.
In addition, information includes details related to your user identity, ratings, comments, and feedback in connection with your use of the website.
Except as otherwise stated in this Privacy Policy, we will only disclose your personal information to any third party after obtaining your explicit consent.
We do not sell, trade, or otherwise share your personal information with third parties in the normal course of business, except as described in this Privacy Policy.
We may use feedback that you submit about the website or our systems for marketing purposes, and your submission of such feedback constitutes your explicit consent to use it for these purposes.
Use of Your Personal Information and Information of Other Users
We cannot guarantee the privacy of your personal information when you share it with other members of the website or with your own employees who have access to your customers’ data via our systems. Any data leak that occurs inside your organization by one of your employees is the responsibility of the contracting party using FASTCOO’s systems. FASTCOO is not responsible for such internal leaks beyond providing guidance and advising you on the proper legal steps in accordance with applicable cybersecurity regulations.
This Privacy Policy does not govern the disclosure of your personal information to another member of the website.
Accessing, Reviewing, and Modifying Your Personal Information
You can access, review, and update your personal information by contacting the management of Qadat Alshabakat Company For IT Systems (FASTCOO), typically through the contracts and channels agreed and signed between the parties.
If any of your personal information changes, or if it is provided incorrectly, you must update or correct your personal information immediately so that it can be properly handled. Any delay in updating your data may be considered a violation of applicable general regulations.
Please note that we may retain your personal information during and after your use of the website or systems as required to:
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Comply with the law
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Resolve technical issues
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Prevent fraud
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Assist in legal investigations
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Take actions permitted by law
Protecting Your Personal Information
We store your personal information on our servers. By providing us with personal information, you agree to the transfer and storage of your personal information on our servers hosted on Amazon Web Services (AWS).
You must enter your username and password each time you wish to access your account. Choose your password carefully and use combinations of numbers, letters, and special characters. Do not share your username or password with anyone.
Third-Party Website Links
The website may contain links to other websites. This Privacy Policy does not apply to any of those third-party websites. Their privacy policies may differ from ours, and we do not control how they handle any information you provide to them.
You should read the relevant privacy policy of any external website before responding to any offers, products, or services advertised or provided by that third party.
We are not responsible for the privacy practices of such other websites and we encourage you to read the privacy statements of each website you visit if you intend to provide personal information to that website.
Third-Party Advertisers and Cookies
Our Privacy Policy does not apply to other advertisers or websites. We therefore advise you to review the privacy policies of any third-party ad servers for more detailed information about their practices and instructions on how to opt out of certain options.
Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or web beacons in their advertisements and links that appear on our website. These are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising